Privacy Policy for Individuate.me

Effective Date: June 11, 2024

1. Introduction

Welcome to Individuate.me. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our web and mobile applications. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Important Information and Who We Are

Purpose of This Privacy Policy

This Privacy Policy aims to give you information on how Individuate.me collects and processes your personal data through your use of this application, including any data you may provide through the application when you sign up, participate in any interactive features, access services, or otherwise communicate with us.

Controller

Individuate.me is developed by 4XXI SOFTWARE LTD based in Richmond, United Kingdom. It is the controller and responsible for your personal data (collectively referred to as "Company", "we", "us", or "our" in this Privacy Policy).

Contact Details

Our full details are:

  • Full Name of Legal Entity: 4XXI SOFTWARE LTD
  • Email address: [email protected]
  • Postal address: 23 Leyborne Park Kew Gardens, TW9 3HB, Richmond, United Kingdom

Changes to the Privacy Policy

This version was last updated on June 11, 2024. Historically updated versions can be obtained by contacting us.

3. The Data We Collect About You

We collect several types of information from and about users of our Application, including information:

  • Identity Data includes first name, last name, username or similar identifier.
  • Contact Data includes email address.
  • Financial Data includes payment card details. This data is collected by our payment processor Stripe. We do not store this data.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Application.
  • Profile Data includes your username and password, purchases or orders made by you, your preferences, feedback, and survey responses.
  • Usage Data includes information about how you use our website, products, and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Use Your Personal Data

We use your personal data in the following ways:

  • To register you as a new customer
  • To process and deliver your orders including managing payments and collecting money owed to us
  • To manage our relationship with you which will include notifying you about changes to our terms or privacy policy
  • To enable you to partake in a prize draw, competition, or complete a survey
  • To administer and protect our business and this app including troubleshooting, data analysis, and system testing
  • To deliver relevant app content to you and measure or understand the effectiveness of the advertising we serve to you
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
  • To make suggestions and recommendations to you about goods or services that may be of interest to you

5. Disclosure of Your Personal Data

We may share your personal data with external third parties, including:

  • Service providers acting as processors based in the USA, the UK, and other countries who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers based worldwide who provide consultancy, banking, legal, insurance, and accounting services.

6. International Transfers

We share your personal data internationally, which involves transferring your data to and outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as the use of Standard Contractual Clauses approved by the European Commission.

7. Data Security

We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, access controls, and regular security assessments.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, request correction, request erasure, object to processing, request restriction of processing, request the transfer of your personal data, and the right to withdraw consent.

10. Information About Our Use of Cookies

Our Application uses cookies to distinguish you from other users of our Application. This helps us to provide you with a good experience when you browse our Application and also allows us to improve our site. Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

We use the following necessary cookies:

  • Strictly Necessary Cookies: These are cookies that are required for the operation of our Application. They include, for example, cookies that enable you to log into secure areas of our Application, use a shopping cart, or make use of e-billing services.

We do not use cookies that track your browsing habits or gather marketing data. Our use of cookies is focused solely on improving the functionality of our Application and ensuring its security and integrity.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

11. Your Legal Rights Under GDPR

Under the GDPR, you have various rights regarding your personal data, which include the right to:

  • Access your data: You have the right to access and receive a copy of your personal data that we hold.
  • Correct your data: You have the right to request that any incomplete or inaccurate data we hold about you is corrected.
  • Erase your data: You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Object to processing of your data: You have the right to object to our processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
  • Restrict the processing of your data: You have the right to request that we suspend the processing of your personal data, for example, if you want us to establish its accuracy or the reason for processing it.
  • Transfer your data: You have the right to request the transfer of your personal data to another party.
  • Withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.

12. Use of Data

We use the information we collect solely to provide and improve the services offered through our Application. We do not sell your personal data to third parties, nor do we use it for marketing purposes . Our use of your data is limited strictly to providing the service you have subscribed to, and improving your experience with our Application.

A. Glossary

Lawful Basis Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

How to Contact Us

For any questions or concerns regarding this privacy policy, you can contact us using the details provided under “Contact Details.”